Privacy Policy

Our Commitment

Integracare is committed to ensuring the confidentiality and protection of personal information in its possession.

Integracare’s Privacy commitment is governed by the information handling practices of the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial and professional standards.

If you wish to contact us, you can be assured that all inquiries are treated with respect, privacy and confidentiality. We use the information you provide to respond to your inquiry, assess your needs and arrange or provide home health care services.

Integracare Caregivers can expect the same confidentiality and privacy of their personal information as our Clients.

We Are Accountable

At Integracare, all Caregivers, Coordinators, Schedulers, Administrators, Officers and Directors are:

What We Collect and Why

Integracare will only ask you about information that we feel is necessary to provide your care and service.

Our Nursing Coordinator will conduct a thorough health assessment in keeping with the standards of provincial professional licensing bodies.

Our staff will endeavor to ensure that all personal information is accurate, complete and up-to- date, so that we can provide you with the highest quality home health care and nursing services.

Our website uses cookies and similar technologies to understand how visitors find and use the site. We use Google Analytics to measure site usage, CallTrackingMetrics to show the phone number that matches how you found us and to record which inquiries came from which source, and HubSpot to receive and manage the requests you send us through our forms. These tools may set cookies in your browser. The site also sets one cookie of its own, ic_cc, which records the country your connection appears to come from so we can show you the phone number that will work from there. It holds no personal information. You can block or clear cookies in your browser settings, and the site will still work.

Our forms are protected by Cloudflare Turnstile, which checks that a request comes from a person rather than an automated program. To do that, Cloudflare processes limited technical information about your browser and connection. Cloudflare handles that information under its own privacy policy at https://www.cloudflare.com/privacypolicy/.

We do not sell or rent your email address or use it to send unwanted promotional material. Service providers may process your contact information to help us respond to your inquiry, as described below.

You Have a Right to Correct Your Personal Information

You may contact Integracare to request a correction of an error or omission to your personal information. Integracare will make the correction as soon as possible.

Your Permission

When we commence your care, we will ask you to sign a Service Agreement, giving us your expressed, written consent for all aspects of the service. This may include such things as conducting an assessment, providing home health care and nursing services and asking your permission regarding release of information. Please let us know if there is anyone with whom you do not want your information, in part or in whole to be released to, and we will make note of this.

Your consent is considered valid through to the end of your service.

For those individuals who are unable to provide consent, then consent will be obtained by an authorized authority ( e.g., parent, legal guardian or power of attorney for personal care).

How We Use Your Personal Information

We use personal information to respond to inquiries, arrange assessments, provide and coordinate home health care and nursing services, and administer those services. Information may also be reviewed internally for auditing and quality improvement. Where appropriate, these activities are carried out without identifying individuals. We do not sell, trade or rent your personal information.

During the course of your care, Integracare will maintain your personal information as accurately as possible for the purpose of providing your care. Please notify us of any relevant changes in your information as soon as possible.

With Whom Do We Share Your Personal Information?

When you start care with Integracare and sign the Service Agreement, we discuss which members of your care team need access to your information. We also use service providers to support our operations and website. HubSpot processes information submitted through our forms, and Microsoft 365 is used to send inquiry notifications to our intake team. Google Analytics, CallTrackingMetrics and Cloudflare Turnstile process website, inquiry-attribution or security information as described above. These uses support our services and are separate from selling or renting personal information.

In rare cases, we may be required by law or other lawful authority to release personal information, such as when we receive a court order or subpoena. In such cases, Integracare will verify the lawful authority prior to release the information, and will endeavour to release only what is necessary for the stated purpose of the request.

How Long We Keep Your Personal Information

Integracare will continue to have access to your information after your care has been discontinued. We retain all discontinued client records for 7 years or longer if required by provincial regulation. These records are stored in a manner that ensures ongoing security.

Safeguards

Integracare considers your health information extremely confidential, and has put many safeguards in place to ensure its security.

Your information is stored electronically, in paper files and in the knowledge of our staff.

All employees are orientated and trained on privacy practices at the time of hire and sign a Confidentiality and Conflict of Interest Agreement and Conditions of Employment Agreement at that time.

The knowledge and information our staff has is considered private and confidential, and is only used for the purpose of providing Care for Integracare clients. At any time, if a Caregiver receives a request to share information or is asked about any Client of Integracare, he/she will not provide any information and will forward the request to Integracare’s Management Team.

Electronic information is protected by computer firewalls, user names and passwords.

Hard copy files are protected by being stored in the Integracare office, where access is permitted only to staff with the necessary authority. After hours, these files are kept in a locked, secured and alarmed area.

E-mail signatures include a confidentiality statement explaining what to do if an email is received in error. In the case of either a misdirected fax or email, the direction is to contact Integracare.

Integracare is not responsible for the privacy practices of organizations with links on our website.

If You Need More Information, or Have a Question or Concern About Integracare and its Privacy Practices

Anyone may contact Integracare with any complaint, question, concern or compliment relating to Integracare’s information handling practices. All inquiries will be investigated thoroughly, and if found to be justified, appropriate corrective measures will be taken, up to and including making revisions to current policy and practices. Any such corrective actions will be included in our response to the individual making the inquiry.

All Integracare employees are responsible for ensuring the privacy and confidentiality of your personal information. If you have any questions or concerns about your personal information, or if you would like more information about Integracare’s policies and practices for managing and handling personal information, you are invited to contact the Integracare office. If your privacy concerns cannot be addressed to your satisfaction, or you wish further information, your inquiry will be forwarded to Integracare’s President + C.E.O. You may contact Integracare’s President + C.E.O directly by email at info@integracarehomecare.ca, by phoning 416-421-4243 or in writing to: 396 Moore Avenue, Toronto, ON M4G 1C7

You are also entitled to contact your provincial Privacy Commissioner’s Office if you feel this is necessary. While we would appreciate the opportunity to do what we can to address your concerns, we would also assist you in contacting your Privacy Commissioner’s Office if you believe this is warranted.

As required, Integracare will amend this document and its Privacy Policy when changes to privacy legislation or best practices are known.

• Accountable and committed to ensuring that your personal information is held in the strictest confidence
• Accountable for maintaining the privacy and confidentiality of all information they have access to in their course of their work with us
• Trained in acceptable privacy practices.